About Candidate
- Training and supervising front office staff. Participating in staff selection and interviews. Creating schedules and supervising workload during shifts. Evaluating job performance and maintaining communication with all hotel departments. Resolving guest issues promptly and efficiently. Managing group bookings and relaying information to relevant personnel. Overseeing cash handling, credit policies, and conducting regular staff meetings. Maximizing room revenue by monitoring occupancy rates and rate variances. Ensuring adherence to hotel policies and standards. Operating front office computer systems and preparing reports. Maintaining a high level of guest service and handling VIP requests. Keeping front desk equipped and organized, reviewing daily reports, and maintaining documentation systems.
